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Eli Najafi, Community Manager at Tribe

You can make an integration between your tribe community and Facebook Messenger. This way, all your members will be able to receive their community notifications on their Fb Messenger. 

However, you may find this process complicated, but Facebo... (More)

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Card apps1 are only available in the premium plan.

Using this type of apps you can embed an iframe or an App Card inside a post in the sidebar, beginning of the post, or at the end. You can also embed Cards inside user's feed.

Iframe cards are the eas... (More)

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You can simply copy the link of a question or discussion from the browser address bar.

If you want to link to a particular answer, you can click on the date of the answer and it will redirect you to a permalink to that answer.

Tribe also supports sho... (More)

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Eli Najafi, Community Manager at Tribe

Security Objectives

Our security framework uses best practices in the SaaS industry to support our objectives:

Data and information integrity. We ensure that customer information is always secure at any moment, during transit and at rest.

Continuous d... (More)

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Eli Najafi, Community Manager at Tribe

Salesforce and Shopify integrations are only available for our Premium customers. 

  • Salesforce integration would add new community members into the CRM. Additionally, you can see the customers' information (such as deals, …) from CRM when browsi... (More)
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Eli Najafi, Community Manager at Tribe

You can change the setting for your community to make it more private. By activating "Private Mode", all pages of your community would be accessible only for the user who are logged in. Therefore, non-members are not able to access your community.&... (More)

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Eli Najafi, Community Manager at Tribe

The unapproved questions and unapproved answers are the ones posted by users with low reputation or unverified account. This way, you are able to limit users with low reputation score to have their posts published right away. Therefore, the qu... (More)

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Eli Najafi, Community Manager at Tribe

Currently, we offer the following languages in Tribe communities:

  • English
  • Portugese
  • Turkish
  • Hebrew
  • Arabic
  • German

Other languages can be available on Tribe platforms in 10 business days by our customers' requests. Translation fee for trial customers is $10... (More)

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Eli Najafi, Community Manager at Tribe

In Tribe communities, you can ask long questions in two different way:

1. You can add a "question" in one or two sentences. Once you have posted your question, you can add details and explanations to your question by posting a comment under the... (More)

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Eli Najafi, Community Manager at Tribe

We do support one level of nested comments in discussions. It means that you can reply to the top-level comments, but if you reply to a reply, it'll appear on the same level. This is the same UI pattern used in ProductHunt, Slack, and Facebook. Thi... (More)

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Eli Najafi, Community Manager at Tribe

Community admins are able to track all their members activities. To access your users' information, click on your profile picture, go to Admin Panel, click on the Detailed Reports from toolbar on the left, and click on User on the very top of the w... (More)

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Eli Najafi, Community Manager at Tribe

Currently, only super admins are able to delete a user's account. Super admins are admins of Community.tribe.so7.

Therefore, if you are an admin in one of Tribe community portals, please contact us via email (eli@tribe.so4) and provide the name of the... (More)

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Eli Najafi, Community Manager at Tribe

Tribe community makes it possible for admins to start a private chat with their users. In order to enable this feature, you need to install the messenger app into your community:

How to install an app to my tribe community?4

Once the messenger is inst... (More)

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Eli Najafi, Community Manager at Tribe

 

You can connect your Telegram messenger to your Tribe community account very easily. This way, you can receive your community notification on your Telegram messenger. 

First, make sure you have installed Telegram App into your community. ... (More)

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Eli Najafi, Community Manager at Tribe

If you are an admin and you already created some bot account on your community, but sometimes your bot users are not available, please make sure you are using them in the correct way:

1. Try to refresh you page after you logged in as an admin

2. When... (More)

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Eli Najafi, Community Manager at Tribe

This is only available for Tribe community admins.

In portal setting, there is a section called "Messages". You can use this section to define Moto, Signup rules, Ask rules, Question intro, User intro, and Topic intro. These messages will be display... (More)

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Eli Najafi, Community Manager at Tribe

Search engines, mainly Google, are the first and easiest way for people to find an answer to their questions. So, what you want, as a community moderator, is to provide the answers that Google likes, which is called improving SEO! But how can you d... (More)

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Eli Najafi, Community Manager at Tribe

You can have a virtual currency in your community and use it as a reward to the best answer to a questions, best members of the month, etc. You can install Virtual Currency from Tribe App store: How to install an app to my tribe community?6

Once the ... (More)

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Eli Najafi, Community Manager at Tribe

Only admins can define a reward for a question. In order to define rewards for a question, you need to first install the Virtual Currency from Tribe App store. Click here4 to see how you can install an app on your community. 

Then, you need to c... (More)

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Eli Najafi, Community Manager at Tribe

You can disable manual sign-up with email or add ability for members to login to your community using Google, LinkedIn, Facebook, etc. 

You can easily enable this feature. Follow the instruction below to learn about installing this feature from... (More)

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