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Eli Najafi
Eli Najafi, Community Manager at Tribe
Posted 22 hours ago

Sign-Up Wall: Released on Jan 1st 📢

The sign-up wall is a feature released on our App Store. By installing this app, visitors would need to sign-up to be able to see the content fully while the content is being indexed by Google.

Therefore, when you publish an interesting content on your community, people would not just read it and leave. They will need to sign-up into your community to read the content. 

Eli Najafi
Eli Najafi, Community Manager at Tribe
Posted 22 hours ago

Email Verification: Released on Feb 1st 📢

All the members will receive an email verification message on top of the community pages. This message asks the users to verify their email address. This is to confirm that the member is a real person with a valid email address. Once you click on this message, you will receive an email with a verification link. 

Eli Najafi
Eli Najafi, Community Manager at Tribe
Posted 22 hours ago

Email Verification: Released on Feb 1st 📢

All the members will receive an email verification message on top of the community pages. This message asks the users to verify their email address. This is to confirm that the member is a real person with a valid email address. Once you click on this message, you will receive an email with a verification link. 

Eli Najafi
Eli Najafi, Community Manager at Tribe
Posted 22 hours ago

Admin Support Chat 💁: Released on Feb 1st 📢

An "Admin Support Live Chat" is enabled on all Tribe communities. Only community admins are able to see and use this support chat. Now, community admins can easily contact Tribe's Customer Support team via live chat anytime they have a question or a feature request. 

Eli Najafi
Eli Najafi, Community Manager at Tribe
Posted 22 hours ago

Private Mode: Released on Feb 4th 📢

You can easily enable the Private Mode in your community. By enabling this feature, only logged in users can access your community.

Please check out the guideline below, explaining how you can activate the Private Mode with a few click:

How to activate private mode in my Tribe community?
 

Eli Najafi
Eli Najafi, Community Manager at Tribe
Posted 22 hours ago

Automated Welcome Email: Release on Feb 4th 📢

Your new community members will receive a welcome email automatically, right after they sign-up. You can put some necessary information/promotions in your welcome email, like rules and policies of your community, to get your members ready for on-boarding. To use this feature, you need to install this Welcome Email App from our App Store for free.

How to install an app to my tribe community?

Once the app is installed, you can define the body and title of your email, the email address that sends the messages, and the name for the name of the person sending the emails.  

Eli Najafi
Eli Najafi, Community Manager at Tribe
Posted 23 hours ago

Facebook Messenger Integration: Released on Feb 18th 📢

The Facebook Messenger integration is now available. This way, you can receive your community notification on your Fb messenger. Please see the link below, explaining how to do the settings:

How to enable Facebook Messenger on my community?
 

However, the settings for this integration is not a simple process. These complications are related to Facebook, and Tribe cannot speed up the process. Please email me at eli@tribe.so if you want us to do the settings for you. 
 

Eli Najafi
Eli Najafi, Community Manager at Tribe
Posted recently

How Tribe Handles Security

Security Objectives

Our security framework uses best practices in the SaaS industry to support our objectives:

Data and information integrity. We ensure that customer information is always secure at any moment, during transit and at rest.

Continuous defense. We maintain the availability of our services by proactively minimizing any security risks through continuous penetration, vulnerability, and risk assessments.

Alignment with standards and best practices. Our security practices follow industry guidelines for cloud security.

Tribe & Your Data

Tribe does not mine, store, or attempt to access any special or sensitive categories of personal data.

Tribe collects the following data:

  • Name
  • Contact information such as email and phone number
  • Job title, biography, location, social media links, and picture
  • IP addresses
  • Cookie data (only for service functionality; Tribe does NOT track users across different domains/communities)

Your organization is in control of this data at all times, including how long we store your data and when we delete it. Your company also owns and have full control over users’ contributions to the community including questions, answers, posts, comments, etc.

The Tribe application has the ability to set user permissions to limit access to data export, moderation, and other features.

You may choose to integrate Tribe with the tools that your company uses to provide a seamless experience. Whether you connect Tribe to your CRM systems such as Hubspot (To pass along lead data), or Zapier (To automate processes), access is based on OAuth2 and data scopes are limited to only the necessary information for Tribe to perform its function. When integrating with analytics tools such as Amplitude, MixPanel, and Google Analytics, Tribe only sends the user’s unique ID to these platforms.

Lastly, Tribe employee access to your data is provided as necessary for customer support. Access to data is authorized by our Data Protection Officer based on the principle of least privilege and is regulated through our internal information security policies.

Data Security & Encryption

Whether data is being transferred or stored, all customer data is secured with the latest encryption algorithms and technologies.

At rest, all data lives within our DigitalOcean infrastructure located in New York (NYC1) datacenters. All data is encrypted at rest, which means that the data on a Volume is not readable outside of its storage cluster. Additionally, we utilize LUKS encrypted disk on our volumes. This means that the disk will need to be decrypted by the operating system in order to read any data.

During transit, either externally or internally between Tribe services, data is encrypted using TLS 1.2 with AES 256 bit encryption to ensure data protection at all times. Tribe SSL certificates are issued through Let's Encrypt, and when Tribe sends data to third-party systems data is encrypted by leveraging the SSL certificates owned by our partners. All our agreements with sub-processors require that data only be transferred pursuant to Privacy Shield Certifications or mutually executed Standard Contractual Clauses.

Removable storage or hard copies (such as printed records) are not used and are strictly prohibited by our Security Policies.

Infrastructure

Tribe is a SaaS platform that is 100% cloud-based in DigitalOcean. We do not operate our own physical servers, routers, load balancers, or DNS servers. All of our servers are within our own virtual private cloud (VPC) with network access control lists (ACLs) that prevent unauthorized requests from reaching our internal network. We use intrusion detection with a robust Security Information and Event Management (SIEM) system to immediately identify and respond to any threats, in coordination with 24/7 pagerduty service.

Customer data is stored in multi-tenant datastores and logically separated. Strict privacy controls exist in our application’s code to ensure data privacy and prevention of cross-customer data access. All data in our system are tagged by account and every request to our system requires account context. Any attempt to tamper with an open session results in immediate log-out and rejection of all requests.

File and Database Backups

All production database instances having streaming backups via database replicas in addition to daily full snapshots. These backups are stored in a separate DigitalOcean account which is protected by a multi-factor authentication token. File backups are streamed continuously to the same backup account for disaster recovery purposes.

Software

Security is a critical part of our software development lifecycle (SDLC) and our processes are built to emulate OWASP standards. Tribe utilizes separated staging environments, manual code reviews, and automated static code analysis in order to verify code changes prior to deployment.

We have a continuous deployment model so our customers benefit immediately from resiliency improvements, bug fixes, and upgrades. Further, our development process enables immediate prioritization of critical updates and vulnerability remediations.

Wrap-up

If you have further questions, please reach out to security@tribe.so and we can provide additional detail about the security of your data.

Mo Malayeri
Mo Malayeri , Community Success at Tribe
Posted recently

Tribe's Privacy Policy

Effective date: November 15, 2018

Tribe Technologies Inc. ("us", "we", or "our") operates the https://www.tribe.so website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for Tribe Technologies Inc. is managed through Free Privacy Policy Website.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.tribe.so

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Tribe Technologies Inc. uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Tribe Technologies Inc. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Tribe Technologies Inc. may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Tribe Technologies Inc.
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Google Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

Mixpanel

For more information on what type of information Mixpanel collects, please visit the Terms of Use page of Mixpanel: https://mixpanel.com/terms/

You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of Mixpanel service, please visit this page: https://mixpanel.com/optout/

Mixpanel is provided by Mixpanel Inc

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email: hi@tribe.so

Mo Malayeri
Mo Malayeri , Community Success at Tribe
Posted recently

Tribe's Terms of Service

Tribe Technologies, Inc. Terms of Service

 

1. Terms

By accessing the website at http://www.tribe.so, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

 

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Tribe Technologies, Inc.'s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • transfer the materials to another person or "mirror" the materials on any other server.
  • remove any copyright or other proprietary notations from the materials; or
  • attempt to decompile or reverse engineer any software contained on Tribe Technologies, Inc.'s website;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • modify or copy the materials;

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Tribe Technologies, Inc. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format. 

 

3. Disclaimer

The materials on Tribe Technologies, Inc.'s website are provided on an 'as is' basis. Tribe Technologies, Inc. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Tribe Technologies, Inc. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

 

4. Limitations

In no event shall Tribe Technologies, Inc. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Tribe Technologies, Inc.'s website, even if Tribe Technologies, Inc. or a Tribe Technologies, Inc. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

 

5. Accuracy of materials

The materials appearing on Tribe Technologies, Inc.'s website could include technical, typographical, or photographic errors. Tribe Technologies, Inc. does not warrant that any of the materials on its website are accurate, complete or current. Tribe Technologies, Inc. may make changes to the materials contained on its website at any time without notice. However, Tribe Technologies, Inc. does not make any commitment to update the materials.

 

6. Links

Tribe Technologies, Inc. has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Tribe Technologies, Inc. of the site. Use of any such linked website is at the user's own risk.

 

7. Modifications

Tribe Technologies, Inc. may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

 

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of ON, Canada and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

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