Join the community of community managers!
The bond with Tribe and Intercom is now stronger 👫
We rolled out an update to Intercom app for a deeper and more meaningful integration.
Access to the community content created with Tribe right on Intercom messenger.
When a user performs a search, the results will be delivered from both the Tribe community and the help center articles created on Intercom.
I've come across this issue in the past. The main reason is usually because you have not added the community domain to Intercom's white-listed domains. This would result in a hidden error that says:
This link23 shows how to white-list a domain in Intercom.
Tribe Community Platform with the power of Intercom integration creates a robust solution for user engagement, targeted messaging, user onboarding, self-service account creation, and more.
Intercom is a communication and engagement software that comes with apps for different purposes such as sales, marketing, product, and support.
You can use Intercom to provide customer support, capture leads using its embeddable chat app, run mass email campaigns, deliver behaviourally-triggered emails, and send in-app messages to engage and inform your audience.
Tribe offers two types of integration with Intercom based on your subscription plan (Free or Premium):
Tribe and Intercom “Free” integration:
Once the script is saved, you can connect with your members using the Intercom Messenger and have real-time chat.
The Product Tours35 solution is great for onboarding the users and in case of the community, it can be used to onboard the members.
You can create text pointers and video pointers to explain different functionalities and sections of the community across multiple pages.
Tribe and Intercom “Premium” integration
The premium plan of Tribe allows you to enable even stronger integration with Intercom.
1. Contextual and targeted messaging
Once the integration is enabled, Tribe will start syncing the community member with the Intercom contacts.
This will help you engage with members in real-time, run targeted messaging via emails/in-app messages and execute... (More)