Hi @Rowan 19 . To prevent the emails from ending up in spam, you need to:

• Move the community under your own compan51y domain or sub-domain.
• Make sure your domain is not blocking the third party software (Like Tribe) to send emails to your users.
• Enabled the Sendgrid app62.
• To prevent email notifications fro ending up in spam, follow these steps104. 
• Then check the status51 of the community emails

Hi Jeanne!

Great question and perfect timing as well! However, first, you need to make sure that you are allowing your community to send (digest and notifications+important email). Please make the changes as explained here34.

Also, we just added a new feature in Tribe where you can see all outgoing email status of your community. Whether it's a notification from activity within a post or an email invitation to register to join the community, you will see the status of it in your platform.

What this does is, it shows you if a certain email/notification was sent out and what is the status of it (successful or not). Awesome, right? You can view this by going to Admin Panel > Members > Invited Users > Email Activity Logs.

You will see the status of the email, what email address it has been sent to, and the data. With this, you can check whether there's an error or if the email wasn't really sent.

If the status of the email is "successful", it means that the email is sent our from the Tribe servers successfully. In this case, if the user still is not receiving the email, you need to ask them to check their spam. How make sure the emails do not end up in spam? 24

If the status of the email is "Forbidden" or "Unauthorized", then please check this article21 to find the reasons.

If you have the SendGrid app installed,... (More)

Hi Mark. You can always check the logs of the outgoing emails from your Tribe in the admin dashboard. Below is how to do it.

1. You can check the status of the emails from Admin Panel> Members from left-side menu> Invited Users from top-menu> click on Email Activity Log on the top-right, and you should see the status of all the emails send from the community (including notifications and invitations):

2. To better email delivery and to prevent your community emails from ending up in spam, we recommend our customer to install the Sendgrid app34. There are two ways for installing the Sendgrid: Username and Password, or API Key. The API key is safer so we recommend using this method in the app settings.
Now, if the Sendgrid app is enabled, it means that you have created an account on Sendgrid.

3. If you are on Sendgrid Free Plan, your Sendgrid plan does not include the API Key. Therefore, you need to try the Username and Password authentication method to enable the app inside tribe.

If you you are on Sendgrid free plan and you use the API Key as authentication method inside your community, you can see in the Email Activity Log (explained in #1) that the status of the emails are Forbidden:

4. If you are on Sendgrid Paid plan (check the pricing here51), then you can use the API Key as your authentication method inside Tribe. You can either create API... (More)