Tribe Campfire

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Tribe Campfire

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Dan Guzon 👷

AdminKnowledge Base

Customer Support Lead @ Tribe | Helping Community Builders' Build4 months ago

Glossary

Tribe Platform Glossary

Understand key terminologies we use at Tribe!

Administration:

  • Administration: also known as 'Admin Panel' which refers to community-wide settings.

General Settings:

  • Community Logo: the logo that appears on the community's top or left navigation sidebar, as well as the top of the community's email notifications. This can be a rectangular (default) or a squared logo. The recommended ratio of the community logo is 2:1, at least 128px tall.
  • Squared Logo: a squared version of the community logo, used mainly as a favicon as well as the mobile home screen app logo.
  • Community Name: the name in which you and your members identify your community.
  • Terms of Service: the conditions that community admins expect members to agree to when becoming members of their community.
  • Privacy Policy: the terms in which the community handles personal information about its Members, which are to be agreed upon when becoming a member of a community.
  • Community Access: the way members can view/access community content. It can be either public or private.
  • Public Community: allows any visitor to view the content posted in the community.
  • Private-Only: restricts visitors from viewing the content of the community unless they sign up as a member.
  • Invite-Only: only people who have been invited to the community can become members.
  • Anyone Can Invite: any existing/verified member of the community has the ability to invite others.
  • Invite Link: a shareable URL that people can receive invites to become members of a particular community. This URL is unique to each community.
  • Single Invite: an invite to the community that was delivered to just one member.
  • Bulk Invite: an invite to the community that was delivered to more than one person.
  • Invite Custom Message: custom text that can be defined per invite, which is then part of the email that invitees will receive when invited to the community.

Account Settings:

  • Profile Settings: a list of settings related to a user's profile within a specific community. This includes settings like the profile picture, name, tagline, or username.
  • Login Settings: settings related to a user's authentication information, most notably where users can change or update their password.
  • Notification Settings: an all-in-one view for every member of the community to customize their notification preferences, including community-wide and space-specific notifications.

Collections and Spaces

  • Collection: a group of spaces collected into one place that allows Admins to organize and manage Spaces within the left sidebar.
  • Collection Landing Page: a page of all the Spaces in a collection in one place. Accessible when selecting the Collection in the left sidebar.
  • Collection Description: text that describes the collection displayed on the Collection's Page.
  • Space: a customizable container that hosts content and connections under common themes and/or purposes. This gives structure to a community.
  • Space Template: a pre-created structure that serves as an accelerated starting point for organizing a Space.
  • Space Access: the way members can view the Space content.
  • "Private" Space: only space members can view and browse the Space.
  • "Invite only" Space: only people with an invite can join as Space members.
  • "Anyone can invite" Space: non-admin members can invite others to the Space.
  • Space Role: the permissions a Space member has within the specific Space. Space Roles are determined by Community or Space Admins.
  • Admin-only posting: A space setting that only allows Community and Space Admins to post.
  • Default Space: specified space(s) that automatically opt new members into joining.
  • Space member: a community member who has joined a Space, which opts them into the Space's notifications, which can be managed in the Space's settings.
  • Space banner: The image displayed in the header of a Space and its Collection page's link card.
  • Link card: A container within a community page that may include text, button, image and/or link.

Tags and Posts

  • Tag: a community-wide label used to categorize posts within Spaces. Can be created/selected within the composer and/or when editing a post.
  • Post: content (text, images, links, etc.) published within a Space.
  • Composer: the section to create or edit a post.
  • Post Title: A text header and the name of a post. Typically describing the content or providing context to the content below.
  • Reply: a published response to a post or comment.
  • Reaction: a response to a post in which a person chooses one of several emojis to indicate their feelings about the content of the post.
  • Embed: an integration of links, images, videos, gifs, and other content to provide a visual media element that makes an asset appear as part of a post or reply.
  • Pin post: a way to select a specific post so it stays fixated at the top of a Space's feed.
  • Mentions: identifying another Community user in a post that also notifies the mentioned user that you have mentioned them and provides a link to their user profile.
  • In-App Notifications: Notifications for a member's followed Spaces/content received in a member's Notifications section. These settings can be managed within the member's Account Settings.
  • Email Notifications: Notifications for a member's followed Spaces/content received by the email associated with their account login. These settings can be managed within the member's Account Settings.
  • Highlighted Tags: Important Tag(s) selected by Admins that are displayed within the right-side of the "Highlighted Tags" widget in a Space. When selected, all posts tagged with that highlighted tag are filtered to display.

Members and Roles

  • Member: registered users of the community are considered as members of the community.
  • Invited Members: users that have been invited to join the community but have not created an account yet.
  • Owner: the primary admin of the community. This role has the ability to manage and delete other admins. Requires a Staff seat, like any other admin.
  • Admin: a user within the community with administrative permissions. The admin role requires a Staff seat. An Admin can manage permissions of, but not delete other admins.
  • Moderator: a user within the community with moderation permissions (ability to edit, publish and remove content from non-admin members). Has access to community moderation tools.
  • Role Badge: a label that appears next to a member, moderator, or admin's name in community posts to help the rest of the community know that this user is an admin or a moderator.

Theme and Customization

  • Branding: the customizable elements of a community's overall look, style, and feel to match your entity's brand. This can be managed within the Admin Panel.
  • Top Navigation: the top vertical menu that displays top-level items of your website's structure. This is customizable within the Admin Panel.
  • Navigation item: a link, primary link, primary button, or secondary button within the top navigation. This is customizable within the Admin Panel.
  • Sidebar: The column natively on the left on the community's primary content area.

Notifications

  • Mentions: identifying another Community member in a post that also notifies them that you have mentioned them and provides a link back to their profile.
  • In-App Notifications: Notifications for a member's followed Spaces/content received in a member's Notifications section. These settings can be managed within the member's Account Settings.
  • Email Notifications: Notifications for a member's followed Spaces/content received by the email associated with their account login. These settings can be managed within the member's Account Settings.
  • Reaction: a response to a post in which a person chooses one of several emojis to indicate their feelings about the content of the post.

Moderation

  • Moderation: a set of tools and permissions for admins and moderators to prevent, modify and/or remove inappropriate content from the community, according to the Terms of Service or rules specified within each community.
  • Moderation Settings: moderation settings are community-wide, but it is possible to assign moderators just to specific spaces if preferred.
  • Blacklist: a customizable set of words, terms, or numbers that admins and moderators can define to assign potentially unwanted posts to moderation for review.
  • Common Profane Words: a list of words that are commonly categorized as blacklisted terms, which admins can enable or disable in addition to the manually defined blacklist.
  • Moderation Panel: a place to review pending posts that have been sent for moderation*. These are posts that contain blacklisted terms and are reported to admins and moderators to review the post before publishing it to the community.*

Apps Page

  • Apps: the collection of additional extensions and third-party integrations that can be installed to improve the functionality of the community.
  • Apps Page: a suite of apps that are additional extensions and third-party integration that can be installed to improve the functionality of the community.

Single Sign-On (SSO)

  • OAuth 2 SSO: a technical standard used to authorize user access. It allows your users to access the community using their existing credentials on your main website or application.
  • IDP URL: the endpoint for the SSO provider authorization server, to retrieve the auth code needed to authorize the user.
  • Client ID: an alphanumeric string that is publicly exposed and used by the service API to identify the application. This is also used to build authorization URLs that are presented to users.
  • Client Secret: a secret key known only to your application and the authorization server. It protects your resources by only granting tokens to authorized requestors. NOTE: Protect your Client Secret and never include them in mobile or browser-based apps.
  • Provider Name: This allows clients to select from a list of provider names such as WordPress or Custom. Based on the option selected, informed required will be updated.

Analytics Suite

  • Community Analytics: displays a performance overview of the entire community, including spaces, trending topics, users, and posts.
  • Timeframe: A date range selector for the reports. There are 9 major timeframes available for the users:
  • Today: Indicators display the information recorded in the current day (starts at 1:00:00AM, ends at 11:59:59PM). This timeframe will offer partial information updated every 5 minutes.
  • Yesterday: Indicators display the information recorded in the previous day (starts at 1:00:00AM, ends at 11:59:59PM Yesterday).
  • Last week: Indicators display the information recorded in the previous full week (starts with Monday @ 1:00:00AM, ends on Sunday @ 11:59:59PM).
  • Last 7 days: Indicators display the information recorded in the past 7 days starting from yesterday (starts with Yesterday @ 1:00:00AM, ends on 7 days from Yesterday @ 11:59:59PM).
  • Last month: Indicators display the information recorded in the previous full month (starts with the 1st of the previous month @ 1:00:00AM, ends on the last day of that month @ 11:59:59PM).
  • Last 30 days: Indicators display the information recorded in the past 30 days starting from yesterday (starts with Yesterday @ 1:00:00AM, ends on 30 days from Yesterday @ 11:59:59PM).
  • Last 90 days: (available only on paid plans): Indicators display the information recorded in the past 90 days starting from yesterday (starts with Yesterday @ 1:00:00AM, ends on 90 days from Yesterday @ 11:59:59PM).
  • Last 12 months: (available only on paid plans): Indicators display the information recorded in the previous 7 days starting from yesterday (starts with Yesterday @ 1:00:00AM, ends on 7 days from Yesterday @ 11:59:59PM).
  • All-time: (available only on paid plans): Indicators display all the information recorded since the community has been created (starts with Yesterday @ 1:00:00AM, ends on inception day @ inception hour).

Indicators:

  • Total Visitors: a line chart displaying the number of both anonymous and registered users who have visited the community in the timeframe specified by the user.
  • Total Members: a scorecard displaying the total number of users that have joined the community since its inception, either by self-sign-up or invite from an admin. Admins, moderators, and owners are also members. It is not connected to the timeframe selector.
  • Online Members: a scorecard displaying the total number of authenticated members that have performed any action on any page in the last 5 minutes.
  • Active Members: a scorecard displaying the total number of members who have accessed their account and interacted with the community content in the timeframe selected by the admin. It does not matter how many times a user logged in per day or the number of interactions they had. If it's greater than 1 for that specific day, it counts as an active member.
  • New Members Over Time: a line chart displaying the number of users that have joined or left the community in the specified timeframe.
  • New Posts: a scorecard displaying the total number of posts created in the specified timeframe.
  • New Replies: a scorecard displaying the total number of replies received by every post in the community in the selected timeframe.
  • New Reactions: a scorecard displaying the total number of reactions received by every post in the selected timeframe.
  • Posts vs Reactions/Replies: a line chart displaying a comparison between the number of posts and the number of reactions (or replies) to those posts in the selected timeframe. Usually, reactions should outnumber posts. Depending on the space type, you will see Posts vs Reactions or Posts vs Replies. The numbers on the top-left of the chart are the sum of Post and Replies/Reactions and the difference compared to the previous period.
  • Top Spaces: a table displaying the top 5 performing spaces in the selected timeframe. Each line is clickable and will direct the admin to a space page where indicators display the performance for that particular space alone. The trend column displays the number of members joining/leaving that space over the selected timeframe.
  • Top Posts: a table of the top-performing posts in the selected timeframe. The performance is defined by reactions and views (impressions).
  • Top Members: a list of the top-performing members in the selected timeframe. The performance is defined by the member engagement within the community by posting, replying, and reacting to content.
  • Popular Days of the Week: a graph that shows the community activity based on the page views per day of the week.
  • Popular Hour of the Day: a graph that shows the community activity based on the page views per hour of the day.
  • Highlights: A shortlist of analytics that helps admins quickly learn more about the community.
  • Unique Visitors: Number of registered or anonymous users that have accessed the platform in the specified timeframe. Pageviews or the number of logins do not matter here.
  • Page Views: the total number of page views from all the members of the community.
  • Bounce Rate: the percentage of traffic that arrives on any of the community pages where the incoming traffic doesn't interact with any items and has a session smaller than 10-seconds.
  • Average Time on Site: the average time spent online by any of the active users in the community. This indicator displays the sum of all user sessions divided by the number of sessions in that specific timeframe.
  • Top Device: shows the most used device to navigate through the community in the selected timeframe.
  • Trending topics: list of most used tags in the selected timeframe.

Plans and Billing:

  • Premium Trial: 14-day free access to Tribe's Premium Plan. Each new community created on Tribe is entered into the Premium plan by default.
  • Premium Trial Limitations: when on the Premium Trial, while there is access to Tribe's Premium Plan features, there is still a limitation on the number of total members that can be added (100 members) and the number of seats that are available (up to 5).
  • Basic plan: free subscription plan, with access to 1 staff seat, unlimited spaces, Basic apps, custom domain, theme customization, community access settings, and more.
  • Plus plan: lowest subscription plan, with 3 staff seats included, all the benefits of the Basic plan and: Plus apps, API access, and more.
  • Premium plan: mid-tier subscription plan, with 5 staff seats included, all the benefits of the Plus plan and: Premium apps, Single Sign-On (SSO), white-label, a Customer Success Manager, and more.
  • Enterprise plan: highest tier subscription plan, with 10 staff seats included, all the benefits of Premium plan and: Enterprise-grade security, data residency, uptime SLA, migration assistance, and more.
  • Monthly plan: the duration of the subscription plan, set to automatically renew on a monthly basis.
  • Annual plan: the duration of the subscription term, set to automatically renew on an annual basis.
  • Staff seats: any admin or moderator within a network, regardless of network-wide or space(s)-specific access. Each paid subscription plan (Plus, Premium, Enterprise) includes a base number of staff seats. Additional seats beyond the base subscription have additional costs per seat.
  • Unused staff seats: signifies any paid or included seats in a subscription plan that are currently unused in the community.
  • Additional staff seats: any admin or moderator added to a subscription plan above the allowable number as described in the selected subscription plan. Available only for Plus, Premium, and Enterprise.
  • Billing details: required billing information including payment card details (Visa, Mastercard, American Express), billing email, billing address, company name, and VAT ID.
  • Payment method: a form of payment for processing the charge for a subscription term. Includes Visa, Mastercard, and American Express.
  • Bill: signifies the amounts owed for the upcoming subscription term.
  • Subscription Date: signifies the date that the subscription term will automatically renew.
  • Invoice: a list of the subscription details for the duration of the subscription term, with a statement of the sum due for payment.
  • Upgrade or change plan: the ability to change to a higher subscription plan OR change the subscription term between monthly or annually.
  • Credits: a deducted amount from a new subscription plan when the amount previously paid amounts to unused time that can be applied to the new payment for the new subscription.
  • Plan downgrade: signifies any change from a higher-tier subscription plan, to a lower-tier subscription plan.
  • Staff seat downgrade: signifies a change in a subscription plan that impacts any admin or moderator to member role. An admin or moderator will be downgraded to a member when:
  1. a subscription plan changes if the number of available staff seats is no longer included in the subscription plan OR;
  2. a primary admin selects to downgrade an admin or moderator to a member.