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Adrian Garcia
Digital Marketing Expert
Asked a question recently

How to setup Tribe on my own domain or subdomain?

Where am I?

In Tribe you can ask and answer questions and share your experience with others!

To setup Tribe on your own domain or subdomain you should simply go to your domain DNS panel and set a new CNAME to domains.tribe.so108.

For instance, if you want community.acmecorp.com76 to be your community homepage, go to acmecorp.com53 domain registrar's control panel, search for DNS settings. Click on add a CNAME record and enter following settings:

  • Type: CNAME
  • Host: "community" in this example (or your choice of subdomain)
  • Value or Points To: domains.tribe.so108

After the CNAME record is added, please let us know your current Tribe url as well as the new CNAME address that you've set. Tribe team will take care of everything else.

Mo Malayeri
Celebrating Human Connections

We highly recommend our customers to host their Tribe on their own domain. This would make sure the inbound traffic would come to their custom domain and increases the conversion rate.

Once you decide your custom domain, Tribe will setup the SSL certificate on your behalf to make it the platform accessible to users in a secure way.

Please read and follow the steps below:

1. Choose a custom domain name

Usually, businesses choose a subdomain for taking users to their community while others get a separate domain for their community and link it to their website. They do this to give more independence to their community.

But if you have selected to go with subdomain customers usually chose “community.” as the subdomain for their domain so their community address looks like community.yourdomain.com54. You can be creative in choosing the subdomain. Here are some examples:

2. Update your DNS with A or CNAME record

If you are using the main domain as your community address (e.g., www.YourAwesomeCommunity.com1), you need to follow the steps given below:

If the A Record is not set, the website won't be accessible from YourAwesomeCommunity.com2 and if the CNAME is missing it won't be accessible from www.YourAwesomeCommunity.com1.

If you are hosting the community on your selected subdomain you would only need to add a CNAME record and point it to domains.tribe.so64

You can find it in your domain or hosting panel under DNS setting. 

3. Inform us so we can do the magic

Once you have done the above steps, please inform your account representative so we can get your community up and running on your address and install the SSL certificate.