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Adrian Garcia
Digital Marketing Expert
Asked a question 2 years ago

How to setup Tribe on my own domain or subdomain?

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In Tribe you can ask and answer questions and share your experience with others!

Siavash
Co-founder at Tribe

To setup Tribe on your own domain or subdomain, follow the instructions below: to set the CNAME (for subdomains) and A Record (for domains). 

1. For example, we call the URL like (community.acmecorp.com160) a sub-domain, and for subdomains you only need to add CNAME. 

For instance, if you want (community.acmecorp.com160) to be your community homepage, go to (acmecorp.com135) domain registrar's control panel, and search for DNS settings. Click on "add a CNAME record" and enter following settings:

  • Type: CNAME
  • Host/Name: "community" in this example (or your choice of subdomain)
  • Value or Points To: domains.tribe.so324

After the CNAME record is added, please go to the Admin Panel, click on Domain on the left sidebar, and insert the subdomain in the text field. 

Insert the new domain in your community settings
Insert the new domain in your community settings

If you have done the CNAME settings right, you will receive a success message, saying that your domain will be moved within 24 hours. Otherwise, you will receive an error message that explains what is the issue with the settings that you have done. 

 

2. For example, we call the URL like (acmecorp.com135) a domain, and for domains you need to add both CNAME and A record. 

For instance, if you want (acmecorp.com135) to be your community homepage, you need to:

  • add a CNAME from www to domains.tribe.so, 60it is explained above.
  • add an A Record from @ (root) to 159.203.158.141

If the A Record is not set, the website won't be accessible from (acmecorp.com135), and if the CNAME is missing it won't be accessible from (www.acmecorp.com45).

After the CNAME and A record both are added, please go to the Admin Panel, click on Domain on the left sidebar, and insert the subdomain in the text field. 

Insert the new domain in your community settings
Insert the new domain in your community settings

If you have done A record and the CNAME settings right, you will receive a success message, saying that your domain will be moved within 24 hours. Otherwise, you will receive an error message that explains what is the issue with the settings that you have done. 

IMPORTANT NOTE:

If you are using Cloudflare64 domain provider, please make sure before you add CNAME or A record, you click on the orange colored cloud sign (proxy) to make it grey colored (turn off proxy). And then you can add the the CNAME and A record.