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Mo Malayeri , Growth Manager at Tribe

We highly recommend our customers to host their Tribe on their own domain. This would make sure the inbound traffic would come to their custom domain and increases the conversion rate.

Once you decide your custom domain, Tribe will setup the SSL certificate on your behalf to make it the platform accessible to users in a secure way.

Please read and follow the steps below:

1. Choose a custom domain name

Usually, businesses choose a subdomain for taking users to their community while others get a separate domain for their community and link it to their website. They do this to give more independence to their community.

But if you have selected to go with subdomain customers usually chose “community.” as the subdomain for their domain so their community address looks like community.yourdomain.com29. You can be creative in choosing the subdomain. Here are some examples:

2. Add CNAME record or update your DNS

If you are using the main domain as your community address, you need to set domains.tribe.so22 as your DNS record. 

If you are hosting the community on your selected subdomain you would need to add a CNAME record and point it to domains.tribe.so22 

You can find it in your domain or hosting panel under DNS setting. 

3. Inform us so we can do the magic

Once you have done the above steps, please inform your account representative so we can get your community up and running on your address and install the SSL certificate.

5
Jenny Klein
Is it imperative to have a subdomain? If you are going to embed widgets on your main website - do you really need a subdomain?
Mo Malayeri
Jenny Klein There's no requirement to move the community website to your sub-domain if you're using it for widget feeds only. However, moving it to your sub-domain will have its own SEO benefit.
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