Enable the Sendgrid app to make sure the community emails do not end up in the Spam folder.
Admins can enable Sendgrid integration in their communities. Follow the steps below to integrate your community with Sendgrid:
Admin Panel> Apps> Install Sendgrid:
Now that the app is installed, there are two Authentication methods you can use: Username and Password, or API Key. The API key is safer so we recommend using this method in the app settings.
However, the API Key is only available if your Sendgrid plan is paid.
If your Sendgrid plan is Free, you need to use the Username and Password, which does not work perfect all the times.
If you you are on Sendgrid free plan and you use the API Key as authentication method inside your community by mistake, you can see in the Email Activity Log8 that the status of the emails are Forbidden:
If you are on Sendgrid Paid plan (check the pricing here11), then you can use the API Key as the authentication method inside Tribe.
You can either create API Key with Full Access or Restricted Access.
Now, to create an API with Full Access, you need to log in to your Sendgrid account> click in Settings from the left-side menu> click on API Keys> add API Key Name (can be anything)> click on Full Access> Create & View:
Then, you will see your API Key. Copy and paste the API Key in your Sendgrid app setting.
The other way to generate the API Key is with Restricted Access.
To create an API Key with Restricted Access, you need to log in to your Sendgrid account> click in Settings from the left-side menu> click on API Keys> add API Key Name (can be anything)> click on Restricted Access> then make sure the settings are as displayed below:
Now, again, you will have the API Key displayed for you. Copy and paste the API Key in your Sendgrid app setting.
If you are using the Restricted access but you do not turn on the settings as displayed in the picture above, you will see that when there is an email send from your community, the Email Activity Log shows the Unauthorized Error Message: