Skip to main content
Ask a Question
Help Me Out
Asked a question 7 months ago

I entered 500 email addresses to receive an invitation to our Tribe community but when I look at the Invited Users there are only 200. Also, I don't think the email invitation went out. I've checked with a couple people who should have received it and they haven't and no one has accepted their invitation. Can you help?

Where am I?

In Tribe you can ask and answer questions and share your experience with others!

Eli Tribe TEAM
Customer Support Manager at Tribe

@Leonardo Alano18  thanks Leo for the comment. You are amazing :)

@Katie Barnes14 If you are not using SendGrid, you are able to send up to a specific number of invitations each day, which is different for each plan:

Free Plan: 500/day
Premium Trial: 500/day
Plus Plan + Premium Plan: 1000/day
Enterprise Plan: 10,000/day

Please be advised that without SendGrid, there is a chance for the emails to end up in spam. 

Now, if you install the SendGrid app9, you will make sure that your community emails never end up in spam. However, if you are on SendGrid's free plan, you have the limitation on the number of the email you can send each month. You can upgrade your plan in Sendgrid to increase this number.