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Intercom Integration
Frances Silva
Lead Developer
Asked a question 5 months ago

I installed the Intercom app but the messenger icon does not show up. Any idea why?

Where am I?

In Tribe you can ask and answer questions and share your experience with others!

I've come across this issue in the past. The main reason is usually because you have not added the community domain to Intercom's white-listed domains. This would result in a hidden error that says:

β€œThis domain has not been whitelisted for the Intercom app defined in the JavaScript snippet.”

This link39 shows how to white-list a domain in Intercom.