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David Lawrence
Assistant Principal
Asked a question 2 months ago

[RESOLVED] User receives the following when they try to reset their password:

Where am I?

In Tribe you can ask and answer questions and share your experience with others!

Co-founder at Tribe

Hi @David Lawrence3, we just looked at the logs and based on what we see it seems that the JavaScript files on this device were not correctly loaded.

This can happen if they've fully disabled JavaScript on the browser level or they had a connection problem while browsing your community. Tribe is fully accessible even without JavaScript enabled but like all other internet services, users will not be able to take actions while JavaScript is enabled.

For this particular use-case, we've released a fix so user can receive password reset link even when the JavaScript is not fully loaded since resetting password is a basic action.

Please let us know if we can help you further.