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Eli Tribe TEAM
Customer Support Manager at Tribe
Asked a question 3 years ago

What are the main policies and guidelines for asking questions on Tribe?

Where am I?

In Tribe you can ask and answer questions and share your experience with others!

Eli Tribe TEAM
Customer Support Manager at Tribe

This is an official Tribe policy which reflects the agreed upon conventions of the community. Last revised: Aug 30, 2018

The goal for each question is to become the best resource for anyone looking for the answer to that question.

Questions should be sincere attempts to obtain reusable information

  • The primary intention of a question should be to obtain information, not to argue a point or make a statement.
  • Questions should not be used to promote a business or service.
  • Questions should encourage answers with explanation and should be as open-ended as possible. Limited-choice questions are not allowed.
  • Questions should not narrow the users who are invited to respond, and should not be directed at specific user(s).

Questions should be clearly written

  • Questions in Tribe require correct spelling, punctuation, grammar and capitalization, consist of complete sentence(s) and end in a question mark.
  • Questions should contain enough information to make clear how answers can meet their expectations.
  • Questions should be concise, no longer than 2 sentences, and only one question should be asked at a time.

Questions should comply with Tribe site policies

  • Questions about individuals that are hurtful, mean-spirited or likely to make the person uncomfortable aren't allowed.
  • Questions that constitute harassment and have the potential to make the experience of using Tribe unpleasant or uncomfortable for group(s) of users may be deleted.
  • All content on Tribe, including questions, should be written in English.
  • Legal and medical questions that deal with client- or patient-specific facts are not allowed and may be deleted or reworded to describe a general situation.

Questions are viewed as community property

  • Questions may be deleted or reworded by admin(s) if they contravene policy.
  • Questions that ask the same thing  will be merged into the question with the phrasing that is simplest and most commonly asked.

Topics should be used to help people who may be interested in the question find it

  • Topics that are not directly relevant to the question, are overly broad, or are relevant only to certain answers should not be applied. 

Question Guidelines

Questions are stronger if they are phrased neutrally, ask for information and ask why

  • Questions are stronger if they are phrased neutrally, not containing assumptions or amplifying false information.