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Melanie Jones
Marketing Manager
Asked a question 2 years ago

What are the roles and responsibilities of a community moderator?

Where am I?

In Tribe you can ask and answer questions and share your experience with others!

Eli Tribe TEAM
Customer Support Manager at Tribe

The moderator will help drive the success of a community in many ways. A community moderator is who keeps the community alive and makes it motivating for the community members. 

In Tribe, community moderators have defined yet flexible responsibilities. Some of them are listed below: 

  • Welcoming new members by commenting on their very first answers.
  • Helping members to set up their personal accounts completely. 
  • Helping members to get familiar with the community and responding to their concerns.
  • Encouraging members to engage by posting and commenting on each other’s posts.
  • Acting as an example for the community members through their activities.
  • Adding relevant titles to the questions.
  • Sharing relevant and useful information in the community.
  • Establishing the community as a reliable source of information and a forum for transparent discussions.
  • Keeping discussions focused on business objectives, spam-free, and non-controversial.
  • Redirecting email conversations to communities when it can benefit other community members.
  • Verifying questions and answers written by new members and checking the quality of the contents created by a  non-verified member. 
  • Limiting the access for unqualified users in order to keep the content quality at a high level.
  • Editing status of questions, answers, and comments if required. Meaning, if a content is not following the rules of the community, a moderator has the right to hide, archive, or delete the content. 
  • Reviewing and acting on the list of reported contents in the community and remove them if necessary.

This answer will be updated if anything else comes to my mind.