Quality Tribe: Community for CX Professionals
We started Quality Tribe (https://www.qualitytribe.com/) as a CX quality community for customer service professionals, to connect with and learn from others, and ask questions and share ideas.
We have close to 300 members, which is not a huge number, but for a very niche topic it's quite a good turnout and we're always growing.
The community is for Customer Support Quality Management platform Klaus (https://www.klausapp.com/)
We use Quality Tribe to connect with our users, as well as others who are interested in the topic and active in the space. Users can ask questions, share resources or ideas, suggest and give feedback on features, etc.
We also use it as an extension of our customer support, by replying to questions which are not directly related to our product, but are more use-case specific and where others could also learn form.
We get to connect with our users and leads on another level and become through leaders in the space.
They get first-hand access to our team of specialists, which includes CX people, analysts, market researcher, and more. As well as other people in the support space that are tackling similar problems.
We have sectioned the site in bigger high-level topics. People can ask questions, answer questions, share articles, etc. And we reward the top users with Klaus swag which has become very popular.