Community Management

 

Community admins and group creator (in case you have enabled the group creation for all community members)are able to "delete" a group. Please be advised that by deleting a group, all the contents and information inside the group will be deleted as... (More)

Poll is a type of question. To post a poll on your community, you need to type down the title of the question, then you can turn on the poll option:

Once the poll is on, you can give title to each poll option, and you can also add more poll options:

... (More)

Right now, your community members (non-admins) are able to create only one type of topics which is tag. While, your community management team can create two other topic types (Category and Collection) which both have more value that Tags. To learn ... (More)

You can add important and relevant topics to a group. Follow the steps below to add a highlighted topic into a group page:

Go to the groups page> Click on the (...) button on the top right> Click on the Highlight Topics> Search fo the topic... (More)

Let's take the example of a typical customer community aimed at user acquisition, engagement, and retention. Here is the list of activities that need to be distributed in your team:

• Organizing the community, brainstorming about the new initiative, a... (More)

The recommended minimum size is 1600 x 300 pixels.

The background image in the group expands as wide as the screen size of the user viewport. It is advised that you upload a wide image that supports big screen. The height of the image is fixed at 30... (More)

You can define if you want the members of a group to receive a notification when there is a new content posted in the group. You can do this by clicking on the checkbox when you are creating a group. You can also turn on/off notifications for a gro... (More)

Community admins are able to assign an admin or a moderator to a specific groups. To do so, follow the steps below:

Go to the group's page> click on the (...) button on the top-right next to the moderation button> click on Group Members> Cl... (More)

The concept of having a private group is to restrict people from joining to a group without permission. So, in private groups, people are bale to either request to join or admins are able to invite people. In secret groups, however, people are able... (More)