Skip to main content

Community Management
Community Management
110 Followers
52 Questions
5 Posts

Do you have questions about Community Management?

Log in to ask questions about Community Management publicly or anonymously.

Eli Tribe TEAM
Community Success Manager at Tribe

To create a perfect onboarding experience for your new community members, you can use one or more of the items mentioned below:

1. Use the Intercom app to create a smart community/product tour. You can create text pointers and video pointers to explain different functionalities and sections of the community across multiple pages. You can use this link6 as a tutorial. 

How to create onboarding for the new members on my community?

2. Create a topic called "Onboarding" or "Product Tour" or anything else that you want. Add the topic to the left-menu in home page, as explained here3. Then, inside that topic page, create posts related to how to use the community: 

How to create onboarding for the new members on my community?

3. Post an announcement in the community home page. Add an action button to the announcement that is linked to a topic page in your community. That topic page should include all the posts related to how to use the platform. This is2 how you can post an announcement: 

How to create onboarding for the new members on my community?

4. Enable the Welcome Email app. Your new community members will receive a welcome email automatically, right after they sign-up and verified their email address. You can put some necessary information/promotions in your welcome email, like rules and policies of your community, to get your members ready for on-boarding. You can also add a link to the welcome email that directs users to a topic that includes all the onboarding tutorials. You can enable the welcome email app as explained here2