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Hi @Mike Rizzo7
"Most Active Users" are calculated based on activity conducted within the community. You can see a breakdown of how the scoring is allocated by going to the Reputation App under Admin Panel > App Settings > Reputation App. You can also customize the scoring based on the type of activity you'd like to have within the community.
I've included more information regarding the Reputation App here3.
Hi Jessica,
Users can customize their profile page by adding their name, profile image, title, about section, social media link (if they want).
Besides this, users cannot have customized fields on their profile account. However, our enterprise customers are able to benefit from custom profile fields.