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Let's take the example of a typical customer community aimed at user acquisition, engagement, and retention. Here is the list of activities that need to be distributed in your team:
This comprehensive blog covers the 10 most common mistakes that must be avoided when building online communities — from the lack of content seeding and internal support to poor processes and aggressive growth targets.
What are some of your key learn... (More)
The true seed of scale an online community is love. It is better to have 100 users who love your community, than 1 million who just like it. If you want to make your community bigger, this is good, but never forget to keep it loveable.
This pe... (More)
Tribe offers many features to boost the engagement and retention of the users. The powerful messenger integration pushes notification and let users engage from where they are. You can mention users or request answers from them so they can be notifi... (More)
I have always felt the best thing to do is split your engagement into 3 parts.
1/3 ask (ask for insights, answers, information)
1/3 education (webinars, events, best practices, advice)
1/3 fun (random polls, fun questions, etc)
Search engines, mainly Google, are the first and easiest way for people to find an answer to their questions. So, what you want, as a community moderator, is to provide the answers that Google likes, or to improving the SEO (Search Engine Optimizat... (More)
There are four different stages for a community: Inception, Establishment, maturity, and Mitosis.
Inception is the first stage of a community's lifecycle. In this stage, the founders are adding most of the topics/discussions and the community ... (More)
Growing your community depends on the type of community and members you have, your missions, and your vision. For some people growing community means an increasing number of their members, for some, is improving the quality of the content gen... (More)
I was always wondering why people use so many hashtags when they are posting something on the internet. When I clicked on a hashtag for the first time, I saw the magic and got the point.
Hashtags are like topics in an online community; when you assi... (More)
To improve the interaction in your online community, you need to know this leadership lesson from Walt Disney: "You don't build it for yourself. You know what the people want and you build it for them." If you find what people need and give a solut... (More)
How many times your social media platform has limited your ability to guide the customer relationship? There is no surprise if your answer is “MANY TIMES”.
In your Facebook and Twitter, only you connect with your users, based on pre-established inte... (More)
