Hi Nathan, currently this option is not possible. As all the community data is hosted on Tribe servers, the storage would affect your plan. However, our team recently removed the storage limit for different plans. We might bring the storage limitation back to the plans in the future. If we do so, we will make sure that the ongoing paid plans still will have the promised capabilities which were part of the plan at the time we had the agreement.
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Hello @Frank6! These are great questions. The storage limitation does not reset every month. This is your allocated storage for your whole community during its existence.
Currently, we have an option to disable the option to upload files when posting a content but it is not yet possible to set a file size limit on what can be uploaded by a member or to automatically delete large files. By default, the file limit size is 500 MB. I will submit a suggestion to our team about this including having an option to monitor the files that are uploaded.
We appreciate our customers' trust in Tribe and we always make sure they are getting the best experience from Tribe. We offer 14 days of free trial so our users can try the product before making any purchase.
If you want a refund, contact us by sending an email to email@example.com first. If you’re looking to close your Tribe account, you may be able to consider downgrading to our free plan.
To see our latest refund policy, click here.