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Junior Brito

Admin

Customer Support Specialist at Tribe2 months ago

How do I update my billing details?

Change your payment details and view your invoices in your Billing settings.

As an admin, you can change your payment details, or view your invoices. To do so, go to Admin > Billing inside of your community portal.



:

Click on "Update" in the Payment Method section and an overlay will appear, update the following information:

  • Name on Card
  • Billing Email
  • Card Number
  • Expiry (MM/YY)
  • CVC

When you're done, don't forget to click "Submit"!

Note: Tribe supports Visa, Mastercard, and American Express.


Updating Billing Info:

Click on "Update" in the Billing Info section and an overlay will appear, update the following information:

  • Address
  • City
  • Province or State
  • Postal Code / Zip Code
  • Country
  • Phone Number
  • Company (Optional)
  • VAT ID (Optional) - Note: VAT ID is subject to customer discretion and applicable tax rules.

When you're done, don't forget to click "Submit"!


Invoices:

Below "Billing" Info is a summary of all invoices issued by Tribe, whether you're on an Annual or Monthly plan. To obtain a copy of the invoice, click "Download as PDF".



What's Next?

  • Learn what happens if you downgrade here
  • Check out Tribe's price and plan here
  • Learn more about Tribe's refund policy here