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Eli Najafi
Eli Najafi
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Community Manager at Tribe

 

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Eli Najafi , Community Manager at Tribe

To encourage your community members, you may want to consider these suggestions:

1. Create at least 10 bot users: It improve the sense of engagement inside your community. You are going to need it a lot once you have your very first members on board. Use these bot users to up-vote others' answers, and to post content on behalf of the bot users.

2. Use the Welcome Email feature: By enabling welcome email, an email will be automatically sent to your new community members. It improves the first impression and helps your community members to learn more about the culture/policies/... in your community. Please check out this link: Automated Welcome Email2.

3. Follow your new members: Your new members would like to be noticed by the community managers. In the early stages, we suggest you to follow all your new member. To find the newest members, go to Admin Panel> Detailed Reports> Users> Creation.

4. Request An Answer from your new members: Post interesting questions and request an answer from your new members, or the experts who are able to provide you with the best answers. This way your members get notified that you asked them specifically to contribute in providing an answer. Check out this link: What is "Request Answer" on Tribe and how does it work?2

5. Mention the new community members in your comments: That would be very impressive for the new members to know that you remember them and you mention them when you find something useful for them. You can mention someone using @ before his/her name or username.

6. Make a competition inside your community: Define rewards for a question and give prizes (it can be a discount for your products/services or a gift card or anything else) to the best answers. Check out the link below, explaining how to define rewards for a question.2

7. Give a verification sign or a badge to your special members: Special members can be experts, well-known people in an industry, or simply any member who is very active in the community. You can make an announcement on your community and mention that the most active and engaged members with more than a specific number of the points will be a verified user or a member with specific badge. 
How to verify users on my community?2
How to give a badge to a user?2

These are just a few tips you can use to encourage your members to be more active inside your community. We will post more suggestions late on. Please do not forget to make a comment under this answer if you wan to add something. 

Eli Najafi , Community Manager at Tribe

Admins can enable the email notification feature on their communities. This way, your community members will receive an email once they have a notification on their community account. Follow the steps below to enable the email notification:

Admin Panel> Portal Settings> Portal Policies> Email (Send Emails)> Save. 

Admin Panel
Admin Panel
Portal Policies
Portal Policies
Send Email (Notifications and Digests)> Save
Send Email (Notifications and Digests)> Save
Eli Najafi , Community Manager at Tribe

Currently, there 4 different roles in tribe communities: Member, Admin, Moderator, Bot. Each role has different level of accessibility, and only admins are able to change the role4 of aa user's account. Below is the difference between the roles:

Member: 

Members are end users who are part of the community and can post content and comment, up-vote other's answers, and manage their-own account.

Admin:

Admins have full access to community settings, theme, apps and integration, analytics, users and content export. They can delete accounts from the community, changing the links and look and feel, and many more accessibilities in the admin panel.

Moderator:

Moderators have access to moderate the content and ban users.They can edit the contents and make sure that the posts are qualified and appropriate. They have no access to the settings of the community. Find more information in here: What are the roles and responsibilities of a community moderator?3

Bot:

Bot is a fake account under the control of the admins. A bot is an unreal profile designed to act like a real member and to interact with the other users. Community admins/moderators can use the face of bot accounts for posting content and up-voting others' answers. The purpose is to build an engaging environment and to encourage all the members to interact with each other. To learn more about the bot users, click on this 4and this4 link. 

Eli Najafi , Community Manager at Tribe

Currently, there are 4 different content types available on tribe communities, each are designed for a specific purpose. All content types can have one or more topics tagged to them, and can be followed so you receive notification if any activity goes around the content. There a social share option for all the content types, so your community members can share the interesting content from your community in their social media, if the you community is public. Social shared are not available for private communities. 

1. Questions and Answer

This is perfect for finding definitive answers on a topic or a question. You can request an answer3 from other community members to find the best possible answer to your questions. You can up-vote each answer and the answers to one question are ordered by the number of votes. You can post a comment under the question or answers, and you can mention3 the other users in your comments. You can define rewards4 for any question using tribe's virtual currency. Similar questions can be merged3, so all the information related to one of the questions will be displayed for the other similar question as well. 

2. Discussion

It is great for ongoing dialogue with others in the community. You can define a topic/header and a body for a discussion. Users can reply to your discussion and the threaded replies are ordered chronologically. Users can like and reply to the other replies too. Unlike questions which are looking for a solid answer or opinion individually, in discussion, the purpose is for the users to argue and discuss around a topic. Therefore, it is designed for the users to easily interact with each other. 

3. Article

Similar to discussions, but mostly used for sharing knowledge/ information/ facts.  Functionality is as same as discussion, but you can change the emoji and name for this so people know that this is not a place to share their opinions or to discus with other. This is an informative content type. 

4. Post

It is a very simple status update with comment and like. This is designed to quickly share what's on your mind with everyone. People can only make short comments under your post, so you get notified about the comments. But, unlike discussion, users cannot reply to each other. Users can like you post as well. 

Please be advised that admins are able to change the name and the emoji for any content type. Also, admins can make restriction for each content type. For example, admins can change the name of Article to "events" and then define that only admins are able to post events content type. To learn more, please check out this link. 5

Eli Najafi , Community Manager at Tribe

Only admins are able to change the registration to "public" or "invitation". Registration with invitation means only people who receive an invitation email are able to use their email address to register in your community. 

1. Follow the steps below to change the registration policy:

1.1. Admin Panel
1.1. Admin Panel
1.2. Portal Settings> Portal Policies> Invitation Registration> Save
1.2. Portal Settings> Portal Policies> Invitation Registration> Save

2. How to add an email to the invitation list:

Admin Panel> Members> Invitation> Add another or many at once> Invite Members.

2.1. Members> Invitation> Insert the Email Address> Invite Member
2.1. Members> Invitation> Insert the Email Address> Invite Member
Eli Najafi , Community Manager at Tribe
Originally answered to "How does the scoring and badging system work?"

A little showoff is good sometimes!

Our scoring and badging system let you show your values to others; It shows how knowledgeable, expert, and engaged you are. It always feels good to be recognized and to be on top of the list!

How can you get point? Just be active and share your knowledge with others. For each up-vote on your answers 3 points will be added to your account. For each person following your question 1 point will be added to your account. Users' weekly, monthly, and total scores are available. Below is the example:

How does the scoring and badging system work?

How can you get a badge? You as an admin are able to give a badge to your community members when a user reaches a milestone, is a paid member on your website, is a very important person on your community, ... Admins are able to give a title and a color to the badges. Here is an example in which we gave a user title of "TechTO member" and defined the gold color for the badge:

How does the scoring and badging system work?

If you want to give a badge to a user, click on the user's profile> Edit Profile> define the Barge (badge title)> Badge Type (color)> Save changes.

How to give a badge to a user?
How to give a badge to a user?

 

Eli Najafi , Community Manager at Tribe

Only admins are able to merge similar questions. Merging similar questions means that all the answers and comments of one question will be displayed for all similar questions. Please be advised that merging is not reversible. To merge a question to another, please follow the steps below:

1. Click on the questions you want to merge> click on [...] sign under the question> click on Merge:

How to merge similar questions?

2. Type down the questions you want to merge to. You can type down a keyword and find the questions from the suggestion list:

How to merge similar questions?

3. Once you have chosen the similar question, click on the Merge button:

How to merge similar questions?

Two questions are merged and all the answers/comments for each question will be shown all together. Below is an example of how two merged questions look like:

How to merge similar questions?
Eli Najafi , Community Manager at Tribe
Originally answered to "How do I make someone else an admin? "

Only admins are able to change the role for the accounts on their community. Admins are able to change the role to one of the following: Member, Admin, Moderator, Bot. 

To change the role, click on the user's profile> Edit Profile> change Role> Save the changes. 

How to change the role of an account?
How to change the role of an account?

To learn more about the differences between the roles, click on them:

  1. Bot7
  2. Moderator5
  3. Admin5
Eli Najafi , Community Manager at Tribe

Currently only community admins are able to delete an account from their community. If you are not an admin, please contact your community admins. 

If you are an admin, you can delete an account by going to the user's account> Edit Profile> Delete Account> Save.

Eli Najafi , Community Manager at Tribe

If you forgot your password, go to the log-in page of your community, click on forgot password button, insert your email that you have used when you were creating your community account, and click on reset password. 

You will receive an email in a few minutes that provides you with a link to reset you password. Enter your new password and use it new time you want to log-in to your community. Incase yo have not received the email in your inbox in a few minutes, please check your spam as well. If the email is not received, please contact us: eli@tribe.so4

I forgot my Tribe account password. what can I do?
I forgot my Tribe account password. what can I do?
Eli Najafi , Community Manager at Tribe

Only admins are able to change their communities policies. To learn more, check out this link: https://community.tribe.so/question/5c4103d868657e0c9a1f2d0f

Eli Najafi , Community Manager at Tribe

Yes. Only admin are able to change the font of their community by following the steps below:

Admin Panel> Theme> General> Font Family> Save.

Admin Panel
Admin Panel
Theme
Theme
Font Family
Font Family
Eli Najafi , Community Manager at Tribe

Admins can choose the default available post types on their community. Follow the steps below to do the settings related to post type or content type:

1- Go to your Admin Panel:

How to change the default post type or content type on my community?

2- Click on the Content Types from the admin tools:

How to change the default post type or content type on my community?

3- You can enable/disable each content type by turning on/off the key on the top right corner. You can change the priority of displaying each content type using the small arrows on the top of each content type. For more information about each content type, click on the info sign on top of each content type. 

How to change the default post type or content type on my community?

4- click on the Advanced Options to do the advanced settings like who can post this type of content on your community, what should be the name of post button, description, moto, etc. 

How to change the default post type or content type on my community?

5- Scroll down and save the changes.

How to change the default post type or content type on my community?
Eli Najafi , Community Manager at Tribe

Admins are able to verify a question. To verify a question, click on the [...] sing under the question> Edit> Show Default Tools> Verified Question> Submit.

How a question becomes verified on Tribe?
How a question becomes verified on Tribe?
How a question becomes verified on Tribe?
Eli Najafi , Community Manager at Tribe

Yes. You can assign some child topics to your parent topics. Please check out the link below explaining about the topic hierarchy in tribe communities: 

What is parent-child and alias in a community topic?49

Eli Najafi , Community Manager at Tribe

Yes, you can limit access to your community once you are using our basic plan. You can use social login to do so. 

To make more limitation on your community membership, you can use the "Invitation Only" and "Approval Only" features which are available on our Premium plan. 

Approval registration mode means that people can sign-up into your community, but they need to wait for the admins' approval to get access to the community. 

There is another feature called invitation only which means you provide tribe team with an email list and only the people inside that list are able to sign-up into your community. 

If you want any of these features to be enabled on your premium plan, please let us know in advance by sending us an email: eli@tribe.so4

Eli Najafi , Community Manager at Tribe

there is an "unsubscribe" button at the end of tribe emails. Click on it to unsubscribe from our email list. 

Eli Najafi , Community Manager at Tribe

We will releasing new features to help boost the engagement on Mobile. Please stay tuned for updates.

Eli Najafi , Community Manager at Tribe

Only community admins are able to create groups. However, creating groups/sub-communities can be done only for our Premium customers. If you want this feature to be able on your portal, please let us know in advance by emailing our Community Success Manager: eli@tribe.so4

Eli Najafi , Community Manager at Tribe

Both admins and moderators count as staff members. These two roles have different levels of access. 

Admins are able to change all the settings inside the community. They have access to all data and user info. They can delete accounts from the community, changing the links and look and feel, and many more accessibilities in the admin panel.

Moderators only have access to edit the content and make sure that the posts are qualified and appropriate. They have no access to the settings of the community, and cannot delete an account from portal. Find more information in here: What are the roles and responsibilities of a community moderator?10