Mo Malayeri

223

Community Success at Tribe

You can let your community users sign up or login quickly and securely using their LinkedIn accounts. In order to have this enabled in your community, you first need to install the social login app9.

You will need to generate a Client ID and Client Secret in LinkedIn Developer Portal and then copy these keys into your Tribe App Settings to enable the connection. The following steps guide you through activating LinkedIn Social Login on your community:

At LinkedIn Developer Portal:

1. Open LinkedIn Developer portal17, and click My Apps. You should be logged in using a valid LinkedIn account.
2. Click on the blue Create App button on the top right.
3. Enter your Company Name. Enter your community as Application Name and fill in the Application Description. 
4. Upload an Application Logo and select the most relevant Application Use.
5. Fill in the Website URL with your community address. (e.g. https://community.yourdomain.com7 or https://yourcommunity.tribe.so10)
6. Enter your Business Email and Business Phone and click on Submit.
7. Fill in the Authorized Redirect URLs field by entering the URL of your community address appended with “/auth/linkedin/callback”. For example: “https://community.yourdomain.com/auth/linkedin/callback”25
8. Click Update.
9. On the top of the page, copy the client ID and client secret to your clipboard, as you will need to enter them into your app setting in the next steps.

At Tribe Admin Panel:

1. In order to activate LinkedIn Login, you need to have the Social Login App installed on your community9.
2. Click on your profile picture on the top right and go to Admin Panel.
3. Click on Social Login under App Settings. If you don't see that, it means you don't have the social login app installed on your community.
4. Check Login with LinkedIn option. You will then need to enter the Client ID and Client Secret provided in LinkedIn Developer Portal in their respective fields.
5. Click on Update.

You can let your community users sign up or login quickly and securely using their Facebook accounts. In order to have this enabled in your community, you first need to install the social login app9.

You will need to generate a App ID and App Secret in Facebook Developers and then copy these keys into your Tribe App Settings to enable the connection. The following steps guide you through activating Facebook Social Login on your community:

At Facebook Developers:

1. Go to Facebook for Developers16. Make sure to login with a valid Facebook account.
2. On the top right, click on My Apps and then click on Add New App.
3. A form will pop up. Add your community or brand name as Display Name and update your Contact Email if required. Then press on navy Create App ID button. You will be prompted to a new page.
4. Select Integrate Facebook Login scenario and click on Confirm.
5. Go to Settings under Facebook Login in Products section.
6. Fill in the Valid OAuth Redirect URIs field by entering the URL of your community address appended with “/auth/facebook/callback”. 
   Please make sure to add the URL with both http and https. For example: “https://community.yourdomain.com/auth/facebook/callback”26 AND "http://community.yourdomain.com/auth/facebook/callback7"
7. Click on Save Changes.
8. On the left sidebar menu click on Basic under Settings.
9. Add your Privacy Policy URL.
10. Go to the bottom of the page, Under Website section, and add your community address (e.g. https://community.yourdomain.com9) to Site URL field and then click on Save Changes button.
11. Copy the App ID and App Secret to your clipboard, as you will need to enter them into your app setting in the next steps.
12. On the top of the page, turn On the button next to Status to make your app public. You would need to select a category for your app.

At Tribe Admin Panel:

1. In order to activate Facebook Login, you need to have the Social Login App installed on your community9.
2. Click on your profile picture on the top right and go to Admin Panel.
3. Click on Social Login under App Settings. If you don't see that, it means you don't have the social login app installed on your community.
4. Check Login with Facebook option. You will then need to enter the App ID and App Secret provided in Facebook Developers into their respective fields.
5. Click on Update.

You can let your community users sign up or login quickly and securely using their Google accounts. In order to have this enabled in your community, you first need to install the social login app7. 

You will need to generate a Client ID and Client Secret in Google Console and then copy these keys into your Tribe App Settings to enable the connection. The following steps guide you through activating Google Social Login on your community:

At Google Console:

1. Open the Google API Console Credentials page14.
2. Click on blue Create button to setup the project. You need to enter a name for the project, and optionally, edit the provided Project ID. Click Create.
3. Click on Create credentials, then select OAuth client ID.
4. You may need to set a product name on the Consent screen; if so, click Configure consent screen, and provide the requested information. Then click on Save to return to the Credentials screen.
5. Select Web Application for the Application Type and enter the community name in the name field.
6. In Restriction Section, Enter the URL of your community address appended with “/auth/google/callback” to the Authorized Redirect URIs field. Please make sure to add the URL with both http and https. For example: “ https://community.yourdomain.com/auth/google/callback5 ” AND " http://community.yourdomain.com/auth/google/callback5 "
7. Click Create.
8. On the page that appears, copy the client ID and client secret to your clipboard, as you will need to enter them into your app setting in the next steps.
9. Next you need to enable Google+ API by going here12. Click on "Select your project" dropdown in the header and pick the project you've created. Then click on Enable.

At Tribe Admin Panel:

1. In order to activate Google Login, you need to have the Social Login App installed on your community7.
2. Click on your profile picture on the top right and go to Admin Panel.
3. Click on Social Login under App Settings. If you don't see that, it means you don't have the social login app installed on your community.
4. Check Login with Google option. You will then need to enter the Client ID and Client Secret provided in Google Console in their respective fields.
5. Click on Update.

There are few ways you can interact and integrate with Tribe in the following ways:

- Tribe API: In Tribe, we use API for every single action in the product. Technically, our web interface is a client of Tribe API. As a result, you can do anything available on the web interface through API. You can find our API documentation here: https://docs.tribe.so15

- Webhooks: Whenever an important action happens in Tribe, we can send a POST request to an URL defined by you with all the information regarding that action. You can use the information to do custom actions like adding a user to your CRM, or sending an email, etc. or even call back our API to do an action inside Tribe.

- Bots: Bots are custom users with their own profile. You can perform automated actions using bots like auto answering a discussion. Bots profiles have a badge next to them visible to all users.

- Cards: You can add a card to the User's feed, community sidebar, under a question or discussion,... Tribe supports two types of cards:

1. iframe cards are the easiest way to embed an external widget inside the community. We'll send current users information to the iframe using an encrypted token (JWT). Based on the user's information/persona and the location of the card you can return any HTML response which will be shown inside the card.
2. Appcards will result in the best user experience. When a card starts to load, it'll send a POST request with encrypted user information to an endpoint defined by your technical team. Your end will return a structured JSON response (Called Canvas) which will result in a UI. Whenever a user clicks on any buttons inside the Canvas, we'll send another request to the endpoint and you can do any actions needed and send back a new Canvas. App Cards are very similar to Slack and Telegram apps, but instead of modifying a chat message you can modify a card inside your community.

- Widgets: You can also use custom widgets or RSS feed to embed a part of the community in your own product or website. Here are a few examples:

In tribe communities, you can connect the tools you love and you are already using. 

You can always view the latest apps and integrations here:

https://tribe.so/app-store17

Here are the softwares we have integration with:

- Google Analytics
- Mixpanel
- Messenger
- Slack
- Fullstory
- Hotjar
- OneSignal
- Blog
- Affiliate Marketing
- Event booking apps
- Smart Ads
- Segment
- Zapier
- Hubspot
- Salesforce
- Calendly
- Clearbit
- MailChimp
- Intercom
- Drift
- Conversion Apps
- Virtual Currency
- Shopify
- Stripe

....

There is a virtual currency in tribe. Community managers can contact customer services in tribe and ask for coins on their account. These coins can be transferred to admin accounts and can be expensed in different ways. 

Admins can define a reward for any questions on their community and encourage members to participate and give the best answer to win the coins. At the end of the competition, the coins will be transferred to the winners account. 

The coins can be exchanged to real money and transferred to the winners PayPal account, or to things like free tickets for an event, badge, discount for purchases, etc. 

To join our referral program please go to our referral program page in this link:https://tribe.so/referral-program,16 and click on the "Apply Now" button to insert your information. 

Our pricing is absolutely fair. It starts from $99 per month for the basic plan and $500 per month for the Pro. The enterprise version starts at $1500 per month. However, you will make a lot of money by paying a little. When your product sells, Tribe collects the amount paid by the buyer, and 30% of it will be yours. 

Still, need to reduce the cost? We have awesome news for you:

You will receive $5 for each customer you refer to start a tribe trial account. It does not end here; you will receive 10% of the payment amount when your referred customers pay for renewing their accounts. And the most amazing part is when your free trial signup subscribes to any paid plan, you will receive $200.

This is all WIN. 

You will receive commission payouts by the 20th of every month from ShareASale. You will earn 30% of all revenue generated by any customer you refer us. All commissions are paid out for the lifetime of the customer! If you have any questions about any of this, please contact us at info@tribe.so5.

To join our referral program, you need to follow some simple rules to make sure you will benefit from the program. We do everything in our power to support and help all friendly, non-cheating affiliates in any way we can. If we catch you doing either of the bellows, we reserve the right to deactivate your account at any time:

• You are not allowed to use spamming to promote our products.
• You are not allowed to offer cashback bonuses to promote our products.
• You are not allowed to buy stuff through your own affiliate link (and it doesn't work, either).
• You are not allowed to claim that any of our products or promotional materials were authored by yourself.
• You are not allowed to use Google AdWords to promote our products.

Also, be advised that we will not share any of your data with anyone. The data we collect is used for us to keep in touch with you and make sure you get paid. Nothing more!

We are right next to you in every step and help you to increase your income by joining our referral program. We do everything in our power to support and help all friendly, non-cheating affiliates in any way we can. We provide you with very helpful marketing materials, banners, and anything else that helps you to boost your earnings. 

It's quite simple to add CNAME record in your CPanel. Follow these steps.

1. Log in to your account at your hosting provider;
2. Go to 'Domains';
3. Click on 'Simple DNS Zone Editor' 
4. You can see 'Add a CNAME Record' option;
5. In the 'Name', insert your chosen subdomain.  For example, if you have selected community.yourdomain.com6 as your custom domain, enter community in 'Name' field. Alternately, if you're setting your community up in your root domain such as www.yourdomain.com8 then enter www in 'Name' field.  cPanel automatically fills in the rest of your URL;
6. In the 'CNAME' field, type domains.tribe.so7
7. Click the 'Add CNAME Record' button at the bottom.

Please note that these changes may take up to 24 hours to take effect across the internet.

We highly recommend our customers to host their Tribe on their own domain. This would make sure the inbound traffic would come to their custom domain and increases the conversion rate.

Once you decide your custom domain, Tribe will setup the SSL certificate on your behalf to make it the platform accessible to users in a secure way.

Please read and follow the steps below:

1. Choose a custom domain name

Usually, businesses choose a subdomain for taking users to their community while others get a separate domain for their community and link it to their website. They do this to give more independence to their community.

But if you have selected to go with subdomain customers usually chose “community.” as the subdomain for their domain so their community address looks like community.yourdomain.com20. You can be creative in choosing the subdomain. Here are some examples:

• ask.yourdomain.com21: If you are using Tribe to answer questions from your community
• village.yourdomain.com21: To create a sense of community for users
• buzz.yourdomain.com21: To emphasize on the vibe of your community
• You can also choose your focus area as subdomain. So if you are focused on wellness go with wellness.yourdomain.com21.

2. Add CNAME record or update your DNS

If you are using the main domain as your community address, you need to set domains.tribe.so17 as your DNS record. 

If you are hosting the community on your selected subdomain you would need to add a CNAME record and point it to domains.tribe.so17 

You can find it in your domain or hosting panel under DNS setting. 

3. Inform us so we can do the magic

Once you have done the above steps, please inform your account representative so we can get your community up and running on your address and install the SSL certificate.