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πŸ“’ Automated Welcome Email: Release on Feb 18th

Your new community members will receive a welcome email automatically, right after they sign-up. You can put some necessary information/promotions in your welcome email, like rules and policies of your community, to get your members ready for on-boarding. To use this feature, you need to install this Welcome Email App from our App Store for free.

How to install an app to my tribe community?

Once the app is installed, you can define the body and title of your email, the email address that sends the messages, and the name for the person sending the emails.

If you want to receive a test welcome email, the email will be sent to the email address you are currently using to login to the community as an admin. Please make sure you check your spam folder if you cannot find the test email in your inbox.Β 
Please make sure you click on "enable" button. Β 

1

Where am I?

In Tribe you can ask and answer questions and share your experience with others!

Cody McCauley
Cody McCauley

Hey Eli - I set up a welcome email and it doesn't appear to be working. The test email isn't sending, and I asked another user who signed up after I enabled it to check for it, and he didn't get it either. Could you help advise on a solution?

Thanks!

Cody

Eli Najafi
Eli Najafi

As it is mentioned in the tutorial as well, the test email will be send to the email address of the person who is doing the test at that time. If you are logged in with your email as admin and you test the welcome email, you receive the test email in the same email address.Β 

Cody McCauley
Cody McCauley

Thanks Eli, sorry for any confusion with my question. The test email isn't sending to the email I'm signed in with as an admin. I checked and it's not in my spam either. I uninstalled the app, and reinstalled it and tried to resend, and still not seeing it. I also changed the 'send from' email address and that didn't work either.Β 

In addition to sending the test email, I enabled it for the community and a new member who signed up didn't receive the email either.Β 

Eli Najafi
Eli Najafi

thanks for the clarification on the issue. I am asking our technical team to look into this.Β 

Cody McCauley
Cody McCauley

Great, thanks!Β 

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