Tribe Campfire

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Eli

Admin

Customer Support Manager at Tribea month ago

Prevent community emails from going to the spam folder

To prevent the community emails from ending up in spam, you need to:

  • Move the community under your own company domain or sub-domain.
  • Make sure your domain is not blocking the third-party software (Like Tribe) to send emails to your users.
  • Enabled the Sendgrid app.
  • To prevent email notifications from ending up in spam, follow these steps.
  • Then check the status of the community emails

❗️Important Note❗️

If you are not receiving any email at all (not in your inbox or spam folder), please make sure you have not blocked sending email from the Admin Panel> Settings> Access> Email. 


What's Next?

Learn how to:

  • Add a custom domain to your community.
  • Change the notification emails sender.

Learn more about:

  • The SendGrid App.
  • Community notifications (in-app & email).
  • Common Q&As for community Email Notifications.